This privacy notice discloses the privacy practices for (thecrisishotline.org or thecrisishotlineidaho.org). This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- Security procedures are in place to protect against the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
At THE CRISIS HOTLINE we offer a confidential support and resource/referral service giving you a safe space to talk and be heard. When you speak to our Responders, they will not share the details of our conversation with anyone unless someone is at significant and/or immediate risk.
We will only share what you tell us in the following circumstances:
- If you tell us that you have taken steps to end your life and you do not feel able to get the help you need for yourself.
- If you tell us that you have the means to end your life, you are unable to keep yourself safe from suicide or are unsure, and you do not feel able to get the help you need for yourself.
- We believe that you or someone else has been, or is, at risk of serious harm.
- If it applies to a Mandatory Reporting requirement wherein a person under the age of 18 is being harmed or someone who is incapacitated.
- We are told about acts of terrorism or bomb warnings.
We will always explain our policy.
If we do need to share information, we will only give the details that are necessary. In circumstances where we need to get emergency help to you, we will only share information about who you are, how to find you, in what way you are at risk, and any details needed to make sure that emergency services staff are safe.
When you call, text, or email us, our Responders cannot see your phone number or email address. If there is an emergency, however, a Supervisor can access your number.
THE CRISIS HOTLINE does keep anonymous records with basic information such as your age, gender, location, and the nature of the call. This is so we can use the information to improve our service, ensure appropriate and on-point training, and make sure we are doing the best we can for the people that use our service.
- THE CRISIS HOTLINE gives you a safe place to talk, and we do not share any of your details unless we need to do this to keep you safe right now.
- This might include if you tell the Responder that you have already taken steps to end your life and you do not feel able to get your own help.
- It also might include if you do not feel able to stay safe if someone else is hurting you, or feel you might hurt someone else.
- The Responder should tell you this and you can ask them questions about this if you are unsure about it.
- When you get in touch by call, text, or email, the Responders cannot see your number or any details about you. In those emergency situations, we mentioned, the Responder will reach out to a Supervisor who can find your number or email address to get you some support.
- If we do need to get you some emergency support, the police or ambulance will only be told a little bit of information about what they need to keep you safe from, they will not be told other things, like why you are feeling suicidal.
- We keep some notes on THE CRISIS HOTLINE. These are just facts about what we talked about in each call, and we might also keep your age, location, and disclosed gender, to help us to make sure that we are helping people as best we can.
- You can choose to leave a real or made-up name if you call us. This will help us to find those notes if you call back, so you do not have to start your story again, and so the advisor knows what helped you last time you called. If you do not want to leave a name, that is fine too.